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About 1 minute 6 stepsFor crew

Found extra work on a job?

Rot under a floor, a cracked pipe: tell the office from the job card, with a photo, before you do it.

What this is

Extra work is anything the job does not cover that you find on site, like rot under a floor or a cracked pipe.

Tell the office from the job card, with a photo. They work out the price and ask the customer before it is done. You never see the price: the job card shows where it is up to.

Step 1 of 6
  1. Step 1: Open the job card

    On your Home screen, tapclick Job card under the job. All your jobs are also under More, My Jobs.On your Dashboard, tapclick Job card under the job. All your jobs are also under My Jobs in the menu.

    Look forthe Job card button
    Open the job card
    Open the job card
  2. Step 2: TapClick Extra work found

    Under Extra work, tapclick Extra work found.

    Look forthe Extra work found button

    Good to know: The button is there once the job is going ahead: from when the customer says yes until it is invoiced.

    Tap Extra work found
    Click Extra work found
  3. Step 3: Say what you found

    Under What you found, say it in a few words, like Rotten floor under the shower. Put how big it is and what needs doing in the box under it, if you like.

    Look forthe What you found box
    Say what you found
    Say what you found
  4. Step 4: Take a photo of it

    TapClick Take a photo and take one of what you found. Take as many as you need: the ones you take are chosen to send.TapClick Take a photo and choose a photo of it from your computer. The ones you add are chosen to send.

    Look forthe Take a photo button

    Good to know: Photos already on the job are there too: tapclick one to send it as well. Every photo you take here goes on the job’s photos.

    Take a photo of it
    Take a photo of it
  5. Step 5: TapClick Tell the office

    TapClick Tell the office. The office gets a notification straight away.

    Look forthe Tell the office button
    Tap Tell the office
    Click Tell the office
  6. Step 6: See where it is up to

    It is listed under Extra work on the job card: With the office to price, then Sent to the customer, then Agreed. Start the extra work once it says Agreed, or when the office tells you to.

    See where it is up to
    See where it is up to

That's it

The office knows about the extra work, with your photos, and the customer is asked before it is done.

Next: Ask for time off